ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA)
ALFREDVIVIAN provides returns for all items < except Best Buy/SALE/Discounted items (includes items purchase using discount codes (except first time registration codes)> / Accessories and specifically stated non-returnable items).
Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
All return must include the INVOICE SLIP . You may reprint it under your Account if lost.
The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days .
All returns which do not meet the below-mentioned criteria will be strictly declined and forfeited.
1- Item does not fit
2- Do not like the item
3- Quality not up to expectation
4- color variation from product photos
5- slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements,etc .
6- Slight size variation of within ±3cm on measurements
7- Minor imperfections, e.g. loose threads, crease marks and etc.
8- Self-inflicted damage or cut to the product.
9- Customer's subjective opinions on product quality and preference. (inner lining torn, inner ribbon loop torn, etc)
*Proof of defect must be verified by ALFREDVIVIAN Return to be eligible*
Return your items to the address below :
17, Jln SB Indah 3/5A,
Tmn SB Indah,
43300 Seri Kembangan, Selangor.